This Privacy Policy explains how information is collected, used, and protected when you access Chicken Road Game services through our affiliated online casino operators in India. By using our services, you consent to the data practices described in this policy.
When you create an account with our partnered casino operators to play Chicken Road Game, various types of information are collected to provide and improve services, comply with legal obligations, and ensure platform security.
During registration, you provide personal details including your full name, email address, phone number, date of birth, and gender. Additional verification information is collected when completing KYC requirements, such as government-issued ID numbers, passport or Aadhaar details, and residential address.
Payment-related information includes bank account details, UPI IDs, Paytm wallet information, credit/debit card numbers (when applicable), and transaction history. Cryptocurrency wallet addresses may also be collected if you use digital currency for deposits and withdrawals.
Automated collection includes your IP address, device type, operating system, browser version, geographical location, and browsing patterns. Log files record timestamps, pages visited, click streams, and time spent on different sections of the platform.
We track gameplay data including bet amounts, game outcomes, win/loss records, session duration, multiplier selections in Chicken Road Game, and demo vs. real-money play statistics. This information helps personalize your experience and detect potential fraud or responsible gaming concerns.
Personal data is processed for multiple legitimate purposes, always in compliance with applicable laws and regulations.
We share information with third parties only when necessary to provide services or comply with legal obligations.
When you deposit or withdraw funds, payment details are securely transmitted to trusted financial institutions, payment gateways (e.g., Razorpay, PayU), and banking partners in India. These entities are bound by strict PCI-DSS and banking security standards.
Casino operators licensed by Curaçao eGaming or other regulatory bodies may be required to share transaction data, KYC documentation, and gaming logs for compliance audits and anti-money laundering investigations.
Third-party vendors assist with customer support (live chat platforms), email delivery, cloud hosting, security monitoring (DDoS protection, fraud detection), and analytics tools. All service providers sign confidentiality agreements and implement appropriate safeguards.
Information may be disclosed in response to valid court orders, subpoenas, law enforcement requests, or regulatory investigations. We also share data to protect the rights, property, or safety of the platform and its users.
We employ industry-standard security protocols to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction.
Your personal data is retained for as long as your account remains active or as required by legal, regulatory, or business requirements. Inactive accounts may be archived after a 3-year dormancy period, with deletion of non-essential data while preserving information necessary for tax, audit, or legal compliance.
KYC documents and transaction records are typically retained for 5 to 7 years after account closure, consistent with anti-money laundering and financial regulations. Upon account deletion request, we will remove your data promptly, except where retention is mandated by law.
Indian users, while not yet covered by comprehensive data protection legislation equivalent to GDPR, have rights to request access to, correction of, or deletion of their personal data under applicable rules and casino policies.
You may exercise these rights by contacting casino customer support and requesting:
Our platform uses cookies and similar technologies to enhance functionality and analyze user behavior. Essential cookies enable core features like login sessions, shopping cart functionality, and security. Performance cookies measure website speed and user interactions.
Marketing cookies track browsing patterns to deliver personalized advertisements and promotional offers. You can manage cookie preferences through browser settings, though disabling certain cookies may impact site functionality.
Our website may contain links to external sites or embed third-party widgets (payment processors, game providers, social media feeds). We are not responsible for the privacy practices of external sites. Review their privacy policies before sharing personal information.
Your data may be transferred to and stored on servers located outside India, particularly in jurisdictions where our casino partners operate (e.g., Curaçao, Malta, Gibraltar). These transfers occur under appropriate safeguards including contractual clauses, adequacy decisions, or your explicit consent where required by law.
We reserve the right to update this Privacy Policy periodically to reflect changes in services, legal requirements, or industry best practices. Material changes will be communicated via email notifications or prominent website announcements. Continued use of Chicken Road Game after policy updates constitutes acceptance of the revised terms.
We encourage you to review this policy regularly. The "Last Updated" date at the bottom indicates when the policy was last revised.
Chicken Road Game services are intended for adults aged 18 and above only. We do not knowingly collect personal information from minors. If we discover that data from a person under 18 has been submitted, we will immediately delete the account and associated data in compliance with legal obligations.
If you have questions, concerns, or wish to exercise your privacy rights, contact the casino operator’s data protection officer or customer support team. They are available 24/7 through live chat, email, or phone to assist with privacy-related inquiries.
Include your account username, registered email address, and a detailed description of your request to expedite processing. Response times vary by request complexity but typically range from 24 hours to 2 weeks.
By using Chicken Road Game services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.